Sync your support team’s time off, sickness and absences from HiBob into your WFM schedule. All your team’s time, all in one place.

HiBob is a modern HR and people management platform design preferred by many customer support teams to streamline HR processes. It offers tools for onboarding, performance management, time tracking, and culture building to enhance workplace productivity and employee satisfaction.

Dialpad WFM streamlines operations by automatically syncing data from HiBob, offering full visibility over shrinkage and utilisation every day.

Key Features:

Shift planning

• Seamlessly schedule around HiBob time off. Dialpad WFM syncs time off bookings directly into your schedule from HiBob. Whether it’s planned holidays, public holidays, or unexpected sick days, with Dialpad WFM you can enjoy full visibility over your team’s time.

Reporting

• Combine schedule and HiBob data to accurately track shrinkage Dialpad WFM consolidates all data on your team’s time, including time off synced from HiBob, to give you one clear overview of both your internal and external shrinkage.

Real-time management

• Make real-time management easy with HiBob dataBy syncing HiBob data in real-time, managers have enhanced visibility over who’s called out sick, making it easier to adapt and find cover for key channels or tasks. Dialpad WFM makes it easy to see where everyone in your team is and, with a click of a button, redeploy them to new tasks to cover your queues.